Novtel Relations Management - Our Customers
Date Implemented : 1 August 2006
We use Novtel Relations Management (RM) extremely effectively in our property
management company.
All correspondence like e-mails, letters, phone calls, onsite visits and
SMS messages of tenants and landlords are recorded in Novtel RM. All correspondence
is linked to the applicable staff member who managed the interaction between
tenant and landlord at the time.
A complete history is built up of all correspondence with our tenants
and landlords and the staff member who managed the interaction.
Internally Novtel RM manages the relationship between managers and staff
members. Complete instructions are issued to a specific staff member by
managers. The system organizes and keeps record of the work which is to
be done by each staff member.
The auto reminder system built into Novtel RM helps us to ensure all queries
and problems are dealt with in a strict set timeframe.
Contact Person(s) : Matilda Van Schalkwyk
Tel : (012) 667 6642
Fax : (012) 667 6259
E-Mail : matilda@dscoms.com
Website : http://www.excellencemarketing.co.za
Date Implemented : 1 October 2005
SOHCO is a non-profit Social Housing company. We are the owner of properties
in East-London, Durban (Head Office) and Cape Town.
SOHCO is the landlord of 2500 apartments ranging from 1 bedroom to 4 bedroom
units. To manage the volumes was a real challenge until we implemented
Novtel.
We have centralised all our activities with Microsoft Terminal Server
2003 at our Head office in Durban.
Novtel Relations Management is the program that makes the difference to
our operational activities
All interactions with tenants and service providers are recorded on Novtel
relations management by our staff members as it happens.
With Novtel Relations Management the right hand of SOHCO knows what the
left hand is doing and the program is extremely so easy use.
Our properties are all managed at branch level; each branch has its own
property profile set up in Novtel Property Management software all links
back to one single company in Pastel Partner at our head office.
Novtel Relations management also links back to the same Pastel Partner
database in SOHCO we maintain only one tenant and service provider’s database
for all our activities.
Contact Person(s) : Martin Leamy
Tel : (031) 209 0506
Fax : (031) 209 4774
E-Mail : martin@sohco.co.za
Website : http://www.sohco.co.za